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Disclaimer :  read before proceeding >>>  If you are from the hospitality industry, have worked as a Butler or have Butlers as your work mates, there's gonna be nothing new in this post for you. Perhaps, you can add your views to this post.   Who are Butlers and where do they work? Butlers are not cooks as how it is commonly known in some societies and they are more than the impeccably groomed people we see in luxury hotels in their black suits.Their tasks are far more complex and they have a multi-faceted personality with immense professional training. Butlers are not just seen in luxury hotels but in palaces, private residences of Ultra High Net worth Individuals (UHNWI), official residences of the heads of state, private yachts     corporate offices that host visitors, business luncheons and high teas and so on. Not all hotels will have or require Butlers to serve their guests. Some hotels will have butler services available in all its rooms while in other hotels, it i

We remember many words and in most cases, their meanings, usage, pronunciations as well. But how often we remember those who introduced a particular word to us? Not that often, unless either the word or the person is so remarkable or in rare cases, when both are. 1. The word : pc: https://dictionary.cambridge.org/    - Ms. Sumathy ( in pic below) introduced me the word "Etiquette" almost 3 decades ago when I was her student learning communicative English as a part of my graduate studies in hospitality management.When she first explained the meaning of the word, it was hard for me to comprehend and later with examples, she engraved the word deep in to my thoughts that every time I come across the word, I am able to relive that moment when I heard it for the first time.    - As a trainer, professional in the hospitality industry, whenever I explain, train my colleagues on lobby etiquette, telephone etiquette, service etiquette, business etiquette and so on, I remember her exp