Thamie's pages...

I am always surprised how global organisations maintain their standards in terms of products , services , people interaction whenever I see HSBC, Marriott,KFC, Mc.Donald's ( but I had a bitter experience with them in India when I have been told they don't serve Big Mac as it is made out of beef and asked me to try Chicken burger or Potato n veggie burger instead! Thank God - KFC has not invented any veggie chicken in India!). Yesterday , I had one such amazing experience at State Bank of India , SBI in their Male' branch by seeing the standardized customer handling. A bit on SBI: SBI has a strong network of banks in India and outside especially in those countries where the Indian expat population in high . I am sure the  customer base of SBI will exceed the population of Australia! and they are preferred by the expat Indians for their services in easy  and quick money transfers back home. Besides this,SBI has varied financial products and services which is really very

Two weeks ago, I was on a holiday, when my wife and I were travelling on a Tuk-Tuk ( "Auto Rickshaw" as how it is called in India) through a crowded lane busy with after work hours traffic in Pondicherry , this incident happened which I feel worth sharing as it has some good behavioral examples of people involved and how an incident and behaviors of people can vary from different point of view. Like the famous " Subway story" of Stephen Covey, I should have this "Tuk Tuk  story" , if I ever author a book!!   My "proactive" wife while pulling money out from her purse to pay for the ride before reaching the alighting point , accidently left a Rs.100 ( 100 Rupees) note which flew out of the vehicle before I could catch. She was tensed, perplexed, not knowing what to do,  waiting for my reaction. I remained calm, which was very unusual and said " leave it! it is a loss but will be a big scene to stop the vehicle in this traffic and chasi